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Why does my tag printer not display in my printer list?
Why does my tag printer not display in my printer list?

Describes how to restart the businessmind companion app when your tag printer is no longer visible in businessmind

Chris Minassian avatar
Written by Chris Minassian
Updated over 3 years ago

  • You might try to print a tag but find that your tag printer list is empty.

  • To correct this head over to the computer that has the tag printer directly connected to it.

  • Check to see if the BusinessMind Companion App is running.

  • If this is not running locate the icon on your desktop or doc and launch the app.

  • When the BusinessMind Companion app launches it should list your configured printer by its name.

  • Once you see this switch back to BusinessMind and simply refresh your inventory screen.

  • After you refresh click the tag icon to print your tags.

  • If the BusinessMind Companion App was running but you still do not see your printer in the list. Quit out of the BusinessMind Companion App then launch it again.

If your still having an issue be sure to contact support@dcit.com

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