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Understanding the Support Tiers listed on the BusinessMind Pricing Page
Understanding the Support Tiers listed on the BusinessMind Pricing Page

Explanation of the support tiers listed on the pricing page

Chris Minassian avatar
Written by Chris Minassian
Updated over a year ago

Each BusinessMind plan has its own included support tier. This article will describe what each support tier includes. You can find more information about each BusinessMind Plan on our Pricing page.

For example:

  • The Starter plan includes Unlimited Basic Support

  • The Standard plan includes Unlimited Standard Support

  • The Pro plan includes Unlimited Priority Support

Support Tier Info

Basic

Standard

Priority

Support

  • Business Hours via Email

  • 1 Primary User Contact

  • 1 Case Per Week

  • Business Hours via Email or Chat

  • 1 Primary User Contact

  • 5 Cases Per Week

  • Extended Business Hours via Email, Chat, or Phone

  • Unlimited Contacts

  • Unlimited Cases

Case Severity / Response Time

  • General: Within 3 Business Days

  • Emergency: Within 1 Business Day

  • General: 4 - 8 business hours

  • Emergency: Up to 2 business hours

Guidance

  • Consultative Review & Guidance

Support service levels are subject to change without notice at any time and changes will be published in the article.

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